Service Supply Chain Risk Management: Distinctions from Manufacturing

TitleService Supply Chain Risk Management: Distinctions from Manufacturing
Publication TypeConference Paper
Year of Publication2015
AuthorsTran, THuong, Kummer, S
EditorKersten, W, Blecker, T, Ringle, CM
Title of ProceedingsInnovations and Strategies for Logistics and Supply Chains
Conference LocationHamburg
ISBN Number978-3-7375-7805-9
Other NumbersISSN (print) 2365-4430, ISSN (online) 2365-5070
KeywordsDistinctive Attributes, Manufacturing Supply Chain, Risk Management, Service Supply Chain

In recent decades, service sector has become a main driver of most economies.
This sector has unique characteristics entailing many distinctions in
operations management and supply chain management compared with
manufacturing. However, from academic and practical standpoints, the focus
in supply chain management has been strongly leaned toward the
goods-dominant logic. So far, the conceptual as well as empirical research
on service supply chain risk management (SSCRM) has been scarce. This
paper, therefore, attempts to investigate SSCRM with focus on its distinctions
from manufacturing through two steps. At the first step, authors review
prior research to explore the distinctive features of service supply
chain and identify typical supply chain risk management (SCRM) strategies
which are effectively applied to manufacturing industry. As a second step,
we conduct a case study research of four service providers in telecom and
logistics industry in Austria in order to investigate influences of these different
features on SSCRM. Findings present distinctive risks arising in service
supply chain, features of SSCRM, and efficiency extent of implementing
manufacturing SCRM strategies to SSCRM.