E-commerce Last-mile Supply Network Configuration and Logistics Capability

TitleE-commerce Last-mile Supply Network Configuration and Logistics Capability
Publication TypeConference Paper
Year of Publication2015
AuthorsLim, SFrederick, Srai, JSingh
EditorKersten, W, Blecker, T, Ringle, CM
Title of ProceedingsInnovations and Strategies for Logistics and Supply Chains
Conference LocationHamburg
ISBN Number978-3-7375-7805-9
Other NumbersISSN (print) 2365-4430, ISSN (online) 2365-5070
KeywordsConfiguration, E-Commerce, Last-Mile Supply Network, Logistics Capability

The exact mechanism as to how last-mile supply network (LMSN) configuration influences
performance has been relatively undeveloped, and with mixed results in the
extant literature. This paper argues the difficulty in arriving to a convergent understanding
because of a missing link that connects the relationship between configuration
and performance. Specifically, it is posited that the missing link lies in the mediating
role of logistics capability (comprising demand-management interface; supply-
management interface; information management; and co-ordination) on the relationship
between LMSN configuration and performance. Using the configurational
approach, six configuration dimensions are identified: consumer portfolio; product
portfolio; network structure; network flow; relationship and governance; and service
architecture. By incorporating greater precision and additional theoretical considerations,
this paper presents a conceptual framework through a set of propositions
that provides greater depth of insight regarding the relationship between the influencing
factors on LMSN configuration with logistics capability and performance.