Information Flow Analysis of the Container Discharging Process

TitleInformation Flow Analysis of the Container Discharging Process
Publication TypeConference Paper
Year of Publication2014
AuthorsKellberger, S
EditorBlecker, T, Kersten, W, Ringle, CM
Title of ProceedingsInnovative Methods in Logistics and Supply Chain Management
Conference LocationHamburg
ISBN Number978-3-8442-9878-9; 978-3-8442-9880-2
ISSN NumberISSN (print) 2365-4430, ISSN (online) 2365-5070
Keywordscontainer discharging process information flow analysis, information quality, process efficiency

Information technology is no longer the limiting factor but rather the enabler for
the analysis of enormous amounts of data and the transformation of data into
information. However, there is a lack of information quality due to wrong, late or
imprecise information. The adequate quality of information is crucial for logistics
processes due to accompanying information flows in order to properly handle
the flow of goods.
This paper will takes a closer look at the discharging processes of import and
transshipment containers and the information which is transferred
simultaneously between the involved stakeholders. An information flow analysis
is conducted including a description of the single steps of the discharging
process. Special attention is paid to step three: the selection of the appropriate
yard block. In regard of process efficiency this step forms the most critical one.
A decision tree reveals the necessity of high information quality. An analysis of
the relevant UN/EDIFACT messages enables a combination of the information
with the four process steps in a process information flow matrix.
Due to a research gap regarding the connection of information flows and
process efficiency within that maritime context, the aim of the paper is to
contribute to fill that gap by increasing the transparency of the discharging
process at container terminals. This research is important to identify the state of
the art regarding current EDI communication between terminal operators and
shipping lines from the terminal point of view before and during the container
discharging process. This paper forms the basis for the subsequently following
research which will further model and simulate these processes in order to
quantify the impact on process efficiency by improving the information quality.